Terms & Conditions

These Terms and Conditions govern the rental of vehicles from AutoGo Mauritius ("AutoGo", "we", "us", or "our"). By making a booking with us, you ("the customer", "renter", or "you") agree to be bound by these terms. Please read them carefully before completing your reservation.

1. Eligibility to Rent

To rent a vehicle from AutoGo Mauritius, you must:

• Be at least 21 years of age at the time of rental.
• Hold a valid driving licence that has been held for a minimum of one year.
• Present a valid passport or national identity document.
• Provide a valid credit or debit card in the primary driver's name for the security deposit.

International visitors must hold a driving licence valid in their country of residence. No international driving permit is required in Mauritius, but your home-country licence must be in Latin script or accompanied by a certified translation.

2. Reservations and Payment

Reservations are confirmed upon receipt of full payment or a deposit as specified at checkout. Prices displayed on our website are inclusive of all applicable taxes. No additional fees will be applied at the time of collection beyond those agreed at booking, except for optional extras requested at the time of pickup.

We accept major credit and debit cards. A security deposit may be held against your card at the time of vehicle collection and will be released upon satisfactory return of the vehicle.

3. Cancellation Policy

• More than 24 hours before rental start: Full refund of all amounts paid.
• Within 24 hours of rental start: The deposit is forfeited. Any balance paid beyond the deposit will be refunded.
• No-show: The full rental amount will be charged and no refund will be issued.

To cancel a booking, please contact us via WhatsApp or email as early as possible. We recommend cancelling well in advance to ensure a full refund.

4. Vehicle Collection and Return

Vehicles must be collected at the agreed time and location. If you are delayed, please contact us immediately. AutoGo reserves the right to release the reserved vehicle if the customer has not arrived within two hours of the agreed collection time without prior notice.

Vehicles must be returned at the agreed time and location, with a full tank of fuel. A one-hour grace period applies. Returns beyond this window will be charged at a pro-rated hourly rate based on the applicable daily rate.

5. Fuel Policy

All vehicles are provided with a full tank of fuel and must be returned full. If the vehicle is returned with less fuel than provided, you will be charged for the cost of the missing fuel plus a refuelling service fee of €10.

6. Mileage

All AutoGo rentals include unlimited mileage within the territory of Mauritius. Vehicles must not be taken off the island or onto ferries to Rodrigues or other islands without prior written consent from AutoGo.

7. Insurance and Liability

Third-party liability insurance is included as standard with every rental in accordance with Mauritius law. This covers damage or injury caused to third parties.

Comprehensive collision damage waiver (CDW) is available as an optional add-on at the time of booking. Without CDW, the renter is liable for any damage to the vehicle up to the full cost of repair or replacement.

Insurance does not cover:

• Damage resulting from driving under the influence of alcohol or drugs.
• Damage to tyres, wheels, the undercarriage, or the roof of the vehicle unless caused by a covered accident.
• Theft of personal belongings left in the vehicle.
• Damage caused by driving on unsuitable terrain or roads not accessible by standard vehicles.
• Deliberate damage or gross negligence.

8. Additional Drivers

Additional drivers may be added at no extra charge at the time of booking or at vehicle collection. Each additional driver must present their valid driving licence and satisfy the same eligibility requirements as the primary renter. All drivers are bound by these Terms and Conditions.

9. Vehicle Condition and Use

You agree to:

• Use the vehicle lawfully and in accordance with all applicable road traffic laws in Mauritius.
• Not smoke in the vehicle. A cleaning surcharge of €50 will be applied if evidence of smoking is found.
• Not transport animals in the vehicle without prior written consent. A cleaning surcharge may apply.
• Not sub-let, hire out, or transfer the vehicle to any other person not named as a driver on the rental agreement.
• Notify AutoGo immediately in the event of an accident, theft, or damage to the vehicle.

10. Accidents and Breakdowns

In the event of an accident, you must:

• Contact the police immediately and obtain an official police report.
• Notify AutoGo as soon as possible by WhatsApp or phone.
• Do not admit liability or sign any statement on behalf of AutoGo.
• Obtain the names, contact details, and insurance information of all parties involved.

In the event of a mechanical breakdown, please contact AutoGo immediately. We will arrange roadside assistance or a replacement vehicle where one is available. We are not liable for costs arising from breakdowns caused by driver negligence or misuse.

11. Traffic Violations and Fines

You are responsible for all traffic violations, parking fines, and other penalties incurred during your rental period. AutoGo will pass on any fines received after the rental period, along with an administration fee of €15, to the card used at the time of booking.

12. Late Returns

A grace period of one hour applies. Returns beyond this will be charged at an hourly rate equal to one-quarter of the applicable daily rate, subject to a maximum of one additional day's rental charge.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Mauritius. Any dispute arising from a rental agreement with AutoGo Mauritius shall be subject to the exclusive jurisdiction of the courts of Mauritius.

14. Contact

If you have any questions about these Terms and Conditions, please contact us via the details on our Contact page or reach us directly on WhatsApp.