AutoGo Mauritius ("AutoGo", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described in this policy.
1. Who We Are
AutoGo Mauritius is a car rental company operating in Mauritius. Our website is autogomauritius.com. If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details on our Contact page.
2. What Data We Collect
We collect the following types of personal data when you interact with our website or make a booking:
- Identity data: Full name, date of birth, driving licence number, passport or national ID number.
- Contact data: Email address, phone number, and WhatsApp number.
- Booking data: Pickup and drop-off locations, rental dates, vehicle preference, and selected extras.
- Payment data: Card type and last four digits. We do not store full card numbers. Payments are processed securely.
- Technical data: IP address, browser type, device information, and pages visited on our website, collected via standard web server logs and analytics tools.
- Communication data: Records of correspondence via email, WhatsApp, or our contact form.
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you when you complete a booking form, contact us, or provide information at vehicle collection.
- Automatically when you browse our website, through cookies and server logs.
- Via third-party services such as Google Maps (for location features) and payment processors.
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and confirm your rental booking.
- To communicate with you about your reservation, including confirmation emails and pickup reminders.
- To verify your identity and driving eligibility at the time of vehicle collection.
- To process payments and security deposits.
- To comply with legal obligations, including traffic violation reporting.
- To improve our website and services based on usage analytics.
- To respond to customer enquiries and support requests.
We will not use your data for unsolicited marketing without your explicit consent. If you opt in to receive updates from us, you may unsubscribe at any time.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing is necessary to fulfil your rental booking.
- Legal obligation: We are required to verify identity and hold records for regulatory purposes.
- Legitimate interests: We may process data to improve our services and prevent fraud, provided this does not override your rights.
- Consent: For optional communications such as newsletters or promotional offers.
6. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Payment processors to handle transactions securely.
- Law enforcement or government authorities where required by law (e.g. reporting traffic violations).
- Service providers who support our operations (e.g. website hosting, email delivery), under strict data processing agreements.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Booking and identity records are retained for a minimum of five years to comply with legal and tax obligations. After this period, data is securely deleted or anonymised.
8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Strictly necessary cookies: Required for the website to function correctly (e.g. session management).
- Analytics cookies: To understand how visitors use our website and improve our content (e.g. Google Analytics). These are only placed with your consent.
You can manage or disable cookies through your browser settings at any time. Disabling strictly necessary cookies may affect website functionality.
9. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
- Data portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us via our Contact page. We will respond within 30 days.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and payment data is handled by PCI-DSS compliant processors. However, no online transmission is entirely risk-free and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via our Contact page or reach us on WhatsApp. We take all privacy matters seriously and will respond promptly.